Shipping policy

We offer FREE international standard shipping on all orders. For faster delivery, we provide an expedited express option for a fee of 79.99 MYR. This policy applies exclusively to purchases made on elalaluggage.com.

 

Methods & Delivery Time

  • Standard Delivery: Typically arrives within 3-7 business days for all listed countries.
  • Express Delivery: Available for an additional fee.

 

Processing Time

  • Please allow 1-2 business days for order processing before shipping.
  • Processing time excludes public holidays and weekends.
  • Extended processing time may be required for additional order verification.

 

Shipping Details

  • You will receive an email notification with shipping details once your parcel has been dispatched.
  • A tracking number will be sent to your email within 1-2 business days after the initial notification.

 

Order Tracking

  • We recommend creating an account on our website to easily track your order.
  • Tracking information may take 1-3 days to sync online.

 

Friendly Reminder

  • Choose your shipping method wisely, especially if you reside in an insecure location. Standard mail couriers do not require signatures for delivery.
  • We are not liable for incorrect addresses provided by customers. Address modifications are not possible once an item has shipped.
  • A 10% restocking fee per item will apply if an unclaimed item is returned.

If you have any questions or need further assistance, please feel free to contact our support team.

 

Company Information

Company: Elala Sdn Bhd
Email: support@elalaluggage.com
Phone: +60 10-448 8313