I. Warranty and Guarantee

Warranty prerequisites:
The warranty card and purchase invoice must be retained, and the product must be used and maintained in accordance with the User Manual.

Default warranty period:
For parts not explicitly specified, a default warranty of 3 months applies (excluding human factors).

Limitation of liability:
The manufacturer is only responsible for defects or damage to the product itself and shall not be liable for personal injury or third-party property damage arising from the use of the product.

II. Warranty Details by Component

Notes

1. All folding mechanism parts of the whole vehicle shall be inspected upon receipt of the new vehicle. Replacement is allowed within 7 days for non-man-made factors. In principle, the functionality of folding mechanisms is not covered by the warranty.
2. Wiring harness and outer tires are wearing parts. Replacement is allowed within 7 days for non-man-made factors. In principle, they are not covered by the warranty.
3. Scratches and wear on the frame are not covered by the warranty. Please inspect carefully at the time of purchase; no return or exchange is allowed after sale.
4. Unlisted parts are defaulted to a 3-month warranty period, excluding man-made factors.
5. Failures caused by the user's failure to use, maintain or adjust in accordance with the provisions of the "User Manual" are not covered by the warranty.
6. Failures caused by user misuse or accidents are not covered by the warranty.
7. Warranty card, invoice or receipt do not match: not covered by the warranty.
8. Damage caused by riding in rain or soaking in water is not covered by the warranty.

III. Special Component Notes

Folding mechanism:
Inspection is allowed within 7 days of receiving a new product. Non-human-factor issues may be replaced. As a rule, functional issues of the folding mechanism are not covered under warranty.

Consumable parts:
Wiring harnesses and outer tires are consumables. Non-human-factor issues may be replaced within 7 days; generally not covered under warranty.

Cosmetic wear:
Scratches and wear on the body/shell are not covered under warranty. Please inspect carefully at purchase; once sold, no returns or exchanges.

IV. Clearly Excluded from Warranty

Human factors:
Unauthorized disassembly, modification or altered vehicles; damage caused by violent impact or non-standard operation.

Improper use:
Failure to use, maintain, or adjust according to the manual; overloading (over 110 kg); climbing slopes greater than 15°; riding in rain, immersion in water; riding on unsuitable surfaces such as uneven, muddy, or slippery roads.

Environment / storage issues:
Prolonged exposure to high temperatures, battery water ingress; damage caused by improper storage or accidents.

Documentation issues:
Missing warranty card or invoice, or mismatched documentation.

V. Other Important Notes

Warranty invalidation:
Any unauthorized disassembly, modification, or alteration will void the warranty, and the manufacturer will not bear any related losses.

Fault handling:
If an internal fault occurs, contact after-sales service. Do not disassemble the product yourself.

How to Apply for Warranty?

Step 1: Capture a photo or short video clearly showing the issue.
Step 2: Email a brief description of the problem along with the photos or videos, your order number, and the platform of purchase to info@elalagroup.com.
Step 3: Our team will assess the issue. If the problem is evident, we will provide a solution promptly.
Step 4: For issues requiring further investigation, we will provide troubleshooting instructions. You’ll need to perform diagnostics as per our guidance and share corresponding photos or videos. Once received, we will offer a resolution.
Step 5: After verifying your order details and delivery address, we will ship the necessary replacement parts.

3. How to apply for warranty

Step 1: Take a picture/short video of your question.
Step 2: Send a short description of the problem, pictures or videos of issue, order number, platform of purchase to info@elalagroup.com
Step 3: We'll diagnose your problem and if it's clear what's wrong, we'll provide a solution.
Step 4: When it comes to issues that can’tbe diagnosed in the first place, we will send you the troubleshooting files, it will need you to detect according to our detection method and provide us with the corresponding videos or pictures, and we will give a solution after receiving the videos or pictures.
Step 5: We will verify your order information and delivery address, and reissue the corresponding accessories to you.

4. Contact US

1)Tell:
+1626 688 3193（English）Hours: 9 AM - 6 PM (GMT+1 Time), Mon - Fri, 
2)Email:
Please email us through info@elalagroup.com
We typically reply within 1 business day.