ELALA PETMOBILE | LAGOON BLUE

Experience the softer side of travel withELALA PetmobileinLagoon Blue. This charming pastel ride combines comfort, care, and style—perfect for pet lovers on the move. With its gentle hue and thoughtful design, every journey becomes a cozy adventure for you and your furry companion. ELALA Petmobile – ride with love, travel in comfort.

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Elala Luggage / Scooter – Official
Warranty Policy (Malaysia)

1-Year One-to-One Exchange Warranty

At Elala, we stand behind the quality and durability of our smart
rideable luggage and scooters. All Elala products sold in Malaysia come with a 1-year
one-to-one exchange warranty from the date of purchase.

Warranty Coverage Includes:

This warranty covers manufacturing defects in materials and
workmanship under normal, intended use, including:

• Battery and charging system
• Motor and electronic control
  system
• Frame and structural components
• Motherboard and internal wiring
• Wheels, handles, and key drive mechanisms

If a verified defect occurs within the warranty period, Elala will
replace the unit or component with a new or refurbished product of equal or
better condition, at Elala’s discretion.

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What Is Not Covered:

This warranty does not apply to:

• Damage from misuse, abuse,
  accident, or water exposure
• Unauthorized modifications or
  repair attempts
• Normal wear and tear (e.g.,
  scratches, tires, decals, hinges)
• Use for rental, commercial, or
  competitive purposes
• Loss or theft

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Warranty Claim Process

All warranty claims must be made through Elala and submitted to support@elala.my. Customers are required to provide:

Proof of purchase (e.g., invoice or receipt)

Clear photos or videos showing the defect or damage

Product serial number (if applicable)

Before submitting a formal claim, you are encouraged to contact Elala
Support at support@elala.my, as some issues may have a simple fix
that avoids the need for a claim.

Elala will not replace any part or product without first receiving and
verifying photographic or video evidence of the issue.

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Shipping & Replacement Conditions

In the event that processing a warranty claim requires shipping, any
shipping charges are the responsibility of the customer. Elala may offer discounted
shipping labels to assist with return logistics.

During the 1-year limited warranty period, Elala will either:

• Repair any defective frame, part, or
  unit, or
• Replace it with the same model or the
  closest comparable model or component available.

Elala reserves the right to use scratch-and-dent or refurbished stock when replacing a unit or part under
warranty, provided the function is not affected. Final warranty decisions will
be made by an authorized Elala service technician or representative.

⚠️ Note: Elala does not cover installation or
labor fees for repairs or replacements done by third parties or the
customer.